Retailers, wholesalers and e-tailers generally have a high rate of returns. These impact not only the financial and sales departments, but warehouse, transport and planning are impacted as well. Returns often come in small quantities and high occurrences. Therefore they are very disturbing in receipt and putaway processes. Returns planning and processing should take as little time and effort as possible to process. On the other hand, returns create opportunity for customer satisfaction and needs to be taken into account for order fulfilment.
SupplyOptimizers designs optimized processes for:
- Recall management
- International and multiplant planned returns management
- Unplanned returns
- Quality control and subsequent repair of returned goods
- Credit management and substitution management
Business process design and optimization, together with system architecture are key in smoothly operating returns processes.