Companies often find order management the most obvious of all processes. This might be true, but often in this area a high customization of processes is found and structuring of these processes often is needed. The issue here is that resistance is often large, due to the fact that perceived commercial issues are often brought to the table to stop changes from being implemented.
Companies often lack insight in which sales orders are overdue and need action.
Besides this open orders often negatively impact ATP. More interestingly many companies have trouble in managing how orders can best be scheduled or rescheduled in case of shortages in supply. One interesting questions are how to distinguish in ATP for different part of the catalogue. Different types or articles or articles might require different ways of rescheduling.
Changes in supply heavily impact the possibility to deliver orders in time. Questions to be answered are: Which sales orders are impacted by the delayed supply, which orders can I move to fulfil the demand as well as possible, which warehouse orders do we have to retract and which already planned transports need adaptation.